Whichever technique is implemented, the level of success for continuous improvement can be defined through a set of maintenance metrics. Some common metrics include:
- KPI (Key Performance Indicators)
Relevant KPIs involve production efficiency, defect rates, customer satisfaction scores, or cycle times. - Cost Savings
Is there a difference in costs before vs after the change was implemented? - Time
Is there a difference in the amount of time it takes to perform certain tasks? - Safety
Has the number of workplace related incidents and unsafe conditions decreased? - ROI
Is the return on investment received the expected amount for the period? - Quality
Has the quality improved? This includes defect rates, percentage of orders returned, inventory accuracy etc. - Process Mapping
By providing visualizations through maps, bottlenecks can be identified to be improved.
